If you notice this website running slow, we strongly recommend that you temporarily disable these programs while you are on this website.
We promise you that this website is 100% safe and we will never modify or harm your computer in any way. Note for your firewall settings: this website uses ports 1935, 8100, 5001 to broadcast Flash video and to connect to our chat server.
Sometimes your cache or cookies can get corrupted and mess things up.
So the easiest thing to do is to clear (delete) your cache and cookies.
Please see other parts of this page to learn how to install and troubleshoot your Flash Player and read the section below to learn how to disable any Firewalls or applications that are preventing it from loading properly.
Over 90% of reported problems are solved by the following section on clearing cache and cookies and then restarting your computer, or using another web browser like Google Chrome.
As a backup, if Flash cannot load, we will attempt to connect to your computer using a technology called Web Sockets (Gmail uses the same technology).
Web Sockets does not currently work with Internet Explorer, but it works with Chrome and Firefox web browsers.
Once you connect to AOL, just launch Google Chrome or another web browser outside of AOL, and you will see much improved performance.
If you use the AOL browser, you will need to deactivate the popup-blocker by clicking the lower-right corner of the browser screen.